Refund & Dispute Policy

We may provide refunds in the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from accessing premium features, and we are unable to resolve them within 7 days of your report.
• Billing Errors: If you were charged incorrectly or charged multiple times for the same subscription period.
• Unauthorized Charges: If your payment method was used without your authorization.
• Service Cancellation: If you cancel your subscription within 14 days of initial purchase and have not significantly used premium features (as determined by our usage logs).

Refunds are generally not available in these cases:

• You have used premium features extensively during the subscription period
• You simply changed your mind after the 14-day cancellation window
• You violated our Terms of Service and your account was suspended or terminated
• The subscription period has already expired
• You failed to cancel before the renewal date (you may cancel future renewals, but the current period is non-refundable)

To request a refund, please contact our support team:

1. Email us at [email protected]
2. Include your Discord username, subscription ID, and reason for the refund request
3. Provide any relevant documentation (screenshots, error messages, etc.)
4. We will review your request within 5-7 business days
5. If approved, refunds will be processed to your original payment method within 10-14 business days

If you file a chargeback or dispute with your payment provider (Stripe, PayPal, etc.), we will provide evidence of service delivery, including:

• Proof of subscription activation and access dates
• Records of premium feature usage during the subscription period
• Account activity logs showing service delivery
• Communication history regarding your account

Important: Filing a chargeback without first contacting our support team may result in immediate account suspension. We encourage you to work with us directly to resolve any issues.